- Go to Accounting>Utilities> Find Lost Credit Card Transactions
- Enter run since date.
- Draft ID and brief mode should be blank.
- On the subsequent page locate the missing transaction from date selected and check the draft ID box.
- Choose payment type.
- Click Finish Recording Payment button.
- Payment should now be in the batch as an unapplied payment.
- Look up batch from the date the payment was made.
- Click on the unapplied payment tab.
- Click on the unapplied amount.
- If there is/are invoice(s) to be paid, you can apply the payment, if not put the remaining credit in the appropriate product area and submit.
- Example, for a given customer, there is an existing credit of -$120 and an open invoice for $375; the credit and this $255 payment will be applied to the open invoice
- Click submit to complete the transaction.
Settle the Batch
- To settle the un-settled batch – go to “Admin” > “Accounting” > “Credit Card Batches” > “Manage batches.”
- Enter the number of days for the system to look back for closed batches.
- Locate the closed batch.
- Select reconcile batch in the drop down but DO NOT click the Go button.
- The process will start automatically.
- Follow the links on the screen to finish settling the batch.
