The configuration to determine default holds in the suspension/termination process is configured in “Home” >”Admin”> “Membership”>” Suspensions/Terminations”>” Suspension/Termination Rules”
When processing the suspension/termination records:
- If “Default Hold” is set to Y, all the check boxes next to the customer records when reviewing status updates will be CHECKED.
- If “Default Hold” is set to N, all the check boxes next to the customer records when reviewing status updates will be UNCHECKED.
Having a customer record checked to HOLD will EXCLUDE them from being suspended/termination when “Apply Status Updates’ is executed.
The customer records will continue to remain in the status updates queue as HELD until the client unchecks them or DELETES them from the queue for the program to pick them up again.
Generally, that column is set to N and clients go in and check-off which customers they want to HOLD from being suspended/terminated since the amount is so few.