Write up a Question Tickets in ASSET

• Step 1: Log in to JIRA 
  • Open your web browser and navigate to the JIRA login page. 
  • Enter your username and password. 
  • Click on the “Log In” button to access your JIRA account. 
    
• Step 2: Access the Create Issue Screen 
  • Once logged in, you’ll be directed to the JIRA dashboard. 
  • Locate and click on the “+ Create” button in the top navigation bar. 
    
• Step 3: Choose the Project and Issue Type 
  • In the “Create Issue” dialog box, select the project for which you want to create a ticket from the “Project” dropdown menu. 
  • Next, choose the appropriate request type for your ticket. This could be a task, a bug, a feature request, or any other type of request that aligns with your project’s goals. 
    
• Step 4: Provide Ticket Details
  • Enter a brief and descriptive summary in the “Summary” field, capturing the essence of the request. e.g. Question: How to Access the Events Module
  • Environment- DEV/PROD 
  • In the “Description” field, write a user story that provides more details about the request, including any relevant information or requirements. The following format should be used: As [the user], I want [the something], so I can [the goal].
    • e.g. As a back office user, I want to know how I can access the event module in AA, so we can start offering events to our customers
  • In the Instructions to Navigate field, provide the steps to perform the request – Use links, customer IDs, and steps as needed 
    • e.g.  
      1. In DEV, go to certification switch view for ID: XXXX 
      URL 
      2. Note item
  • In the User Acceptance Criteria field, provide the definition of “Done“ in should language: 
    • ACGI should answer the following question: How can I access the Events Module within AA? 
      
• Step 5: Set the Priority 
  • Determine the priority level for the request based on its urgency or importance by selecting the appropriate priority from the “Priority” dropdown menu. 
  • Priority Level definitions 
    
• Step 6: Attach Files (Optional) 
  • If there are any files or documents related to the request, you can attach them to the ticket by clicking on the “Attach files” button and selecting the files from your computer. 
    
• Step 7: Review and Submit 
  • Take a moment to review all the details you’ve entered to ensure accuracy. 
  • Once you’re satisfied with the information provided, click on the “Create” button to submit your request ticket. 
    

Congratulations! You have successfully opened a question type ticket in JIRA. By embracing Agile methodology principles, you can enhance collaboration, improve transparency, and deliver value to your team and stakeholders effectively.